Below are some common questions our clients have before purchasing.
If you have other questions, please send it to hello@slaycrew.com.
- All
- COMMON QUESTIONS
Need Help?
If you have an issue or question drop us an email and we'll get back to you ASAP! (Usually the same day, if not the next)
COMMON QUESTIONS
We offer:
Standard AusPost Shipping: 2-6 business days - FREE
Express AusPost Shipping: 1-3 business days - $10
We’ll email you when it’s ready.
Delivery times are estimates and may be affected by courier delays or other circumstances beyond our control.
Yes, we ship worldwide!
Flat rate: $20 AUD
Delivery time: 7–10 business days (once posted)
Note: Customs/import taxes may apply outside Australia. These are the buyer’s responsibility and not covered by Slay Crew.
Orders placed before 12 PM AEDT (Mon–Fri) usually ship the same day.
Orders placed after 12 PM or on weekends/holidays ship the next business day.
Yes! Once your order ships, we’ll email you a tracking link so you can follow your delivery in real time.
No worries — your parcel will be sent to a nearby pick-up spot (usually your local post office).
We’ve got your back!
If your order is damaged or missing, contact us at hello@slaycrew.com.
We’ll offer a replacement or store credit.
Note: If your order shows as “delivered” or you’ve selected signature-free delivery, we may not be able to offer a replacement.
We don’t offer change-of-mind returns (we’re still growing — appreciate your support 💖).
But if your gear doesn’t fit or has an issue, here’s how we can help:
✔️ Exchanges available – just cover return shipping
✔️ Store credit if you need to swap for another style
✔️ Faulty item? We’ll replace it ASAP — on us
To be eligible for return/exchange:
• Items must be unworn, unwashed, and with tags attached
• Return must be requested within 14 days of receiving your order
• You must email us first for approval: hello@slaycrew.com